Terms of Service
Effective Date: January 15, 2026
1. Scope of Agreement & Private Beta Access
These Terms of Service ("Terms") govern your access to and use of the software-as-a-service observability platform, SDKs, and ingestion APIs operated at https://affor.de by Afforde AI GmbH (Lohmühlenstraße 65, 12435 Berlin, Germany) and Afforde AI, Inc. (44 Tehama Street, San Francisco, CA 94105, USA). Access to workspace credentials during the Private Beta phase is granted by invitation following workload review.
2. Customer Data Ownership & Confidentiality
Customer retains all right, title, and interest in and to all application traces, request payloads, schemas, and latency metrics submitted to the Service ("Customer Data"). Afforde AI processes Customer Data solely to provide observability, anomaly detection, and performance profiling features to Customer.
3. Acceptable Use & API Security
Customer agrees not to use the Service to transmit unlawful content, conduct unauthorized load testing against shared ingestion endpoints, or circumvent workspace rate limits. Ingestion and read API tokens must be stored securely and rotated immediately upon suspected compromise.
4. Service Availability & Engineering Support
Provisioned production workspaces are backed by our 99.95% regional collector availability target. Technical support and architecture inquiries may be directed to admin@affor.de.